Terms of service

These terms apply to all purchases from Crown Oak Furniture Ltd. Please read the section that applies to how you are buying: Orders placed on our website, or Orders placed at our shows, by telephone or in person.

Last updated: October 2026.

Terms and conditions for orders placed on our website

Your attention is particularly drawn to clause 7.

In these terms "we" or "us" means Crown Oak Furniture Ltd, 21 Sidney Street, King's Lynn, Norfolk, PE30 5RF. VAT number 267232892. Email: sales@crownoakfurniture.com. Telephone: 01553 766915.

1. The contract between us

1.1 To place an order on our website, add the items you want to your basket and go to our secure checkout. You will be asked for your contact details, a delivery address and your payment details. Payment of the full price is taken at checkout.

1.2 Once your payment has been taken and verified, we will send an order confirmation to the email address you provided. That confirmation is our acceptance of your order and creates a legally binding contract between us.

1.3 Samples, drawings, advertising and illustrations on our website or in our brochures are produced to give you an approximate idea of the goods they describe. As our furniture is made from solid oak, the grain and colour of each piece will vary naturally.

2. Price and delivery charges

2.1 The price payable for the goods you order is as shown on our website at the time you place your order.

2.2 Prices include VAT. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.

2.3 Delivery is charged in addition to the price of the goods. The delivery charge for your order is shown at checkout before you pay. It may not be possible for us to deliver to some locations.

2.4 For delivery outside mainland Great Britain (including Northern Ireland and the islands), please order by telephone or in person rather than through our website.

3. Your right to cancel

3.1 Subject to clause 3.2, you may cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order is delivered in parts on different days, the 14 days run from the day you receive the last part. You do not need to give us a reason.

3.2 You cannot cancel an order for goods that are made to your specification or are clearly personalised. We will tell you before you order if this applies to your goods.

3.3 To cancel, please tell us clearly in writing, by email or by post, before the 14 days have ended.

3.4 If you have already received the goods, you must return them to us, or make them available for collection, within 14 days of telling us you are cancelling. Unless we agree otherwise, the cost of returning the goods is yours. Given the size and weight of our furniture, please contact us so that we can help arrange the return.

3.5 We will refund the price of the goods and the standard delivery charge you paid, using the same payment method, within 14 days of receiving the goods back or of you providing evidence that you have sent them back, whichever is earlier. If you cancel before the goods have been dispatched, we will refund you within 14 days of you telling us. We may reduce the refund to reflect any reduction in the value of the goods caused by handling them more than was necessary to inspect them.

4. Cancellation by us

4.1 We may cancel the contract between us if: (a) we do not have sufficient stock to supply the goods you ordered; (b) we do not deliver to your area; or (c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in pricing information we received from our suppliers.

4.2 If we cancel your order we will tell you by email and refund any money you have paid within 14 days.

5. Delivery

5.1 We will deliver the goods to the delivery address you give us when you place your order, unless you tell us otherwise in writing.

5.2 Within 5 working days of your order we will email you to confirm an estimated delivery time and give you an order reference to use in all correspondence with us.

5.3 We aim to deliver within 6 to 8 weeks of the date of your order. Items made to order, such as our leather chairs, take 10 to 12 weeks. Some specialist or bespoke items may take longer; if in doubt, please contact us for an estimated delivery date before ordering.

5.4 Delivery to the Highlands of Scotland, the Scottish islands and Northern Ireland usually takes longer, and we aim to deliver within 10 to 14 weeks of the date of your order (longer for made-to-order items).

5.5 Delivery times are estimates and may change because of manufacturing output or freight delays. If we are going to be significantly late we will tell you, and you may have the right to cancel and receive a refund for any goods not delivered.

5.6 If you fail to take delivery within two weeks of us telling you the goods are ready, except where this is caused by our failure to comply with these terms or by an event beyond your control: (a) we will store the goods until delivery takes place and may charge you a reasonable sum to cover our expenses; and (b) we will have no liability to you for late delivery.

5.7 If you have not taken delivery within four weeks of us telling you the goods are ready, we may, after giving you reasonable notice in writing, resell or otherwise dispose of part or all of the goods and, after deducting reasonable storage and selling costs, refund any balance of what you have paid, or charge you for any shortfall.

5.8 If we cannot deliver your whole order at once for operational reasons or a shortage of stock, we will deliver it in instalments at no extra delivery cost. If you ask us to deliver in instalments, we may charge extra delivery costs.

6. Title and risk

6.1 The goods are your responsibility from the time they are delivered to you.

6.2 Ownership of the goods passes to you when we have received payment in full of all sums due, including delivery charges.

7. Liability (your attention is particularly drawn to this clause)

7.1 If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, please tell us as soon as possible after delivery. We ask that you send us photographs of the damaged or defective goods (if the problem is visible) and an explanation of the problem. If we agree that the goods are damaged, defective, of an incorrect quantity or otherwise not in accordance with our contract with you, we will either collect the goods on a date agreed with you or ask you to return them at our cost, and once we have checked the goods we will:

7.1.1 make good any shortage or non-delivery;
7.1.2 replace or repair any goods that are damaged or defective; or
7.1.3 refund the amount you paid for the goods in question.
This does not affect your legal rights under the Consumer Rights Act 2015.

7.2 Subject to clauses 7.3 and 7.4, if either of us fails to comply with these terms, neither of us shall be responsible for any losses that the other suffers as a result, except for losses which are a foreseeable consequence of the failure to comply with these terms.

7.3 Subject to clause 7.4, neither of us shall be responsible for losses resulting from a failure to comply with these terms which fall into the following categories: (a) loss of income or revenue; (b) loss of profit; (c) loss of business; (d) loss of anticipated savings; (e) loss of data; or (f) any waste of time. However, this clause 7.3 shall not prevent claims for foreseeable loss of, or damage to, your physical property.

7.4 Nothing in these terms excludes or limits in any way our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of your rights under the Consumer Rights Act 2015; (d) defective products under the Consumer Protection Act 1987; or (e) any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability.

7.5 If you buy goods for delivery outside the UK, you must comply with all applicable regulations and legislation, including obtaining any necessary customs, import or other permits. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

7.6 Nothing in these terms is intended to limit any rights you have as a consumer that cannot be excluded by law.

7.7 These terms apply to any repaired or replacement goods we supply to you in the unlikely event that the original goods are faulty or do not otherwise conform with our contract with you.

8. Notices

Unless these terms say otherwise, notices from you to us must be in writing and sent to Crown Oak Furniture Ltd, 21 Sidney Street, King's Lynn, Norfolk, PE30 5RF, or to sales@crownoakfurniture.com. We will send notices to you by email or post.

9. Events beyond our control

We will have no liability to you for any failure or delay in delivering goods you have ordered, or for any damage or defect to goods delivered, that is caused by an event or circumstance beyond our reasonable control, including strikes and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident, customs delays or storms at sea. Once the event is over we will make all reasonable efforts to deliver as soon as possible or to exchange damaged goods.

10. Invalidity

If any part of these terms is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these terms will not be affected.

11. Waiver

If we do not insist straight away that you do anything you are required to do under these terms, or if we delay in taking steps against you for breaking this contract, that will not mean you do not have to do those things and it will not prevent us from taking steps against you at a later date.

12. Third party rights

A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts there.

14. Privacy

When you buy goods from us we need your name, postal address, email address and telephone number. We use this information to process your order, deliver your goods and deal with your enquiries, and we share it only with our agents, suppliers and delivery partners where needed to supply the goods to you. We do not store your card details, and we do not sell or pass your details to third parties for marketing.

Terms and conditions for orders placed at our shows, by telephone or in person

Orders placed at our shows, by telephone or in person are covered by the full show terms on our Terms and conditions page (www.crownoakfurniture.com/pages/terms-and-conditions), including a deposit of at least 50% and a 5-day cancellation period for orders placed in person.